1st Choice Property T12YA00

I would not recommend this estate agency. Unfortunately, they have been very unhelpful whenever we have needed assistance. The wall at the entrance to our house was broken and full of damp for over a year, and despite repeatedly raising the issue, nothing has been done about it. On top of that, Jennifer was one of the rudest and most unprofessional people I have ever had to deal with. Overall, a very disappointing experience.

I’m not sure if this is intentional and if there are actual humans running this company. This is the worst customer service I’ve had in years; the staff seem to have trouble reading basic English. They are rude and arrogant, and it’s clear they go out of their way to avoid working while trying to provoke you. They ignore emails, forget to respond, and force you to contact them multiple times, only to lie and contradict themselves every single time. Honestly, I feel sorry for anyone using their services. I’m just glad I’ll never have to deal with this "company" again. I still have no idea what service they actually provide; I certainly couldn’t find any evidence of it.

I rented an apartment managed by 1st Choice Property, and my experience was fantastic. Excellent communication, very supportive team, and at the moment of move out I had zero problems getting back the deposit and having enough flexibility with the timing and dates.

For more than one month, the entrance to our apartment complex has been wide open, so that anyone can just walk in. This is clearly a huge security risk. First Choice who manage this building won't take any accountability, and keep coming up with excuses such as waiting for a part. Their representatives are very unhelpful, with zero customer service skills!

I couldn't recommend this company. They are meant to do 4 inspections per year. None were done at all on our property. This is fact and they never proved otherwise. Our property was left in a very bad state. We've had it all fixed now. We have numerous before and after photos dated to show this. Despite advising the property would be available many months in advance prior to renting, it wasn't untill a couple of weeks of the start date that they had found tenants. Honestly, look elsewhere, they happily take your money but based on our experience, there must be better out there.