Charlton Property Management

I've lived in my little home over 2 years, and could've easily resided there for another 10, but unforseen circumstances arose, and I made the difficult decision to hand in my notice. My experience with Charlton Property Management has been fantastic. I've had a few property managers who have been absolutely awesome. My current Property Manager is Poonam. Absolutely great to deal with, if I needed anything, Poonam sprung into action in a timely manner, communication has always been great between Poonam and I. I'm going to miss my little home, and the beautiful neighbour's I was fortunate to have. Thank you Charlton Property Management for taking care of us, I hope we cross paths again in the near future. Feeling blessed, Nga mihi

Honestly such a bad property management. We had them as our property managers and it’s was just impossible to get stuff done, we had issues we were trying to raise, so we didn’t get charged for them and it took 6 months of emails to actually get a response, and which by that time some of the issues had gotten worse. we then moved out and got no email or anything about where to put the keys or what to do with them, how much rent we owed or if they would do a walk around with us, it was honestly just so bad. The only time we ever got emails was when they needed something, but ignoring the replies we originally had. Any issues that were resolved took so long from the original emails to get sorted. We left the place looking immaculate but yet they still complained we left some garden furniture in good condition on the Berm for people to take for free and they then charged us for rubbish remo

Really poor experience dealing with Shawn. Asked multiple times about water access to fit a washing machine but never got an answer. Read tenancy agreement and asked about why we would have to pay early each week rather than the contracted date and was told that’s how they want it. In no rental have we been asked to pay rent that’s due on a Monday the previous Wednesday. All I asked is why rent can’t be paid Monday morning as would be clear by midnight and he withdrew our application. Very bad person to deal with not recommend at all

Update number 4. Twenty three weeks. I now have a Tenancy Tribunal hearing scheduled in two weeks time. Let's see if this non-functioning company can work a miracle in the interim and do their job. Update number 3. Twenty one weeks without a bond settlement. The waiting period for a Tenancy Tribunal hearing can be at least 8-10 weeks. I applied for a hearing 4 weeks ago. Still nothing from Charlton. Shambles. Update number 2. It's now 18 weeks without a bond settlement. I have applied to the Tenancy Tribunal for a hearing. I never imagined that dealing with any company would be so difficult. Update - it's now 14 weeks without a bond settlement. One non-committal comment with no name in response to my feedback - and of course no communication. Worse than useless. What a poor experience. From the property manager needing me to call him to attend his own open home ( I should have known

Finding a tenant for my rental property, which was only available for six months was proving to be a challenge and most managers turned me down due to the short lease period. However, by chance, I made a cold call to Collette's office. Her warm and efficient manner immediately made me feel comfortable and she impressed me with her knowledge and the length of time she spent talking me through the ins and outs of the process. Although she mentioned it might take some time to find a tenant, Collette assured me she was up for the challenge. Remarkably, she found a great tenant in less than a week. I have no hesitation in recommending Collette to anyone looking for a property manager. Her outstanding customer service, professionalism, and genuine care for us as clients are much appreciated.