Property Shop Investment (PSI) Head Office

Absolutely one of the worst real estate agencies I have ever dealt with. I inquired about an office that was listed online by multiple agencies, but several of them informed me that it was no longer available. One of those agencies was PSI, and the agent, Adel Shalaby, contacted me asking what I was looking for. I said that I wasn’t interested in any other properties and was only interested in the office I had originally inquired about. His response was unnecessarily rude and disrespectful. As a potential client, I expected professionalism and courtesy, even if the property was unavailable. Experiences like this reflect poorly on the company and make it difficult to trust or want to do business with them. I hope PSI addresses the way its agents communicate with prospective clients, as customer service is just as important as the properties they represent.

Mohamed Gamal and Mohamed Amine were extremely helpful throughout my rental search. He really understood what I was looking for and guided me every step of the way. Thanks to him, the whole process was smooth and stress-free. Highly recommended!

We had a great experience working with Aziz from PSI while searching for our apartment. We’ve been in contact since early December, and he was always very responsive, kind, and professional. He replied quickly to every question we had and guided us through the whole process smoothly. Overall, PSI handled everything efficiently and professionally, which made the experience much less stressful for us. We’ve just moved into our new apartment and there are only a few minor maintenance issues to be addressed, but so far everything has been very positive. We’re happy we chose to work with PSI and Aziz and hope things continue this way.

Avoid at all costs!! PSI have taken the full agency fee off us for a property we can not even get to or have got keys for due to the ongoing conflict. We’ve asked if they can refund us as a good will and instead have just ignored the question and not supported us on the fact we can not now move to the UAE until after the conflict: The landlord has charged us 2 months rent to terminate the contract even though we couldn’t get there as the flights stopped and PSI have not tried to negotiate or help us with this whatsoever ever, we’ve literally lost thousands of pounds and the company does not care in the slightest. All money driven and don’t care!! I know other companies have been refunding their customers back in this crisis… NOT PSI. I’d give them a 0 review if it allowed me. Enjoy our money PSI!!

Deal with them if you want to be harrassed.... They don't feel shy calling you at 11:30pm and also texting you on whatsapp even thou I am not interested to deal with them due to there attitude. Non stop calls and just pure harrasment.